Service portal digital and always with you

In the world of agricultural machinery and the construction industry, every minute counts. Machine downtime costs nerves, time and money. We have developed the service portal to ensure that your repair orders at Ilgenfritz Mechatronics run smoothly and that you always have an overview. A user-friendly interface that makes your repair process simpler, more transparent and more efficient. From creating new orders to communicating with our technicians - all in one place!

Your repair status: always in focus

The Ilgenfritz Mechatronics service portal gives you access to the current status of your repair orders at any time. Logging in is very simple: use your access data from the Ilgenfritz Mechatronics online store and you're ready to go.

 

Your advantages at a glance:

  • What step is your repair order currently in?
  • Are there any unanswered questions about the defect?
  • Is the repaired electronics already shipped?

For you, this provides 100% tracking without having to constantly call back. Everything is available in real time!

 

Create and process new repair orders quickly

Another advantage: you can create new repair orders or edit existing orders in the service portal at any time. Whether it's a terminal, joystick, electronics box or display instrument - you decide which part needs to be repaired and simply enter the details online.

Useful functions:

  • Duplicate orders to save time with recurring repairs
  • Upload and update documents - everything is digital and clearly arranged
  • Edit repair orders

In short: the entire process - from placing the order to the repair to the final return - is easier than ever before.

Free collection: pure comfort

The best thing about the service portal: You can request a free collection of your defective electronics immediately after filling out the form.

 

This is how it works:

  • Enter the time and place for collection
  • Enter the dimensions and weight of the parcel to be collected
  • The parcel service comes to you and collects the goods - at no additional cost

This service is a real advantage, especially for our customers from non-EU countries (Switzerland or Great Britain): You don't have to worry about customs formalities and can handle the shipment carefree via Ilgenfritz Mechatronics!

 

Smooth communication with the repair team

Another major advantage of the service portal is the possibility to communicate directly with Ilgenfritz Mechatronics technicians.

  • Have questions? No problem - you can send messages about the repair order directly in the service portal
  • Order approvals? Possible with just one click via the quotation e-mail
  • Customize the return shipping method? This can also be done easily online

In short: the entire process - from the order to the repair to the final return - is easier than ever before.

Submit a warranty order easily

The service portal also makes submitting warranty orders very easy. We can process warranty cases quickly without lengthy procedures and you can keep track of all processes.

The service portal saves time, effort and nerves

The Ilgenfritz Mechatronics service portal is the perfect companion for anyone who wants to keep track of everything. From repair status tracking to free collection - everything is digital, simple and efficient.

Log in now with your access data and experience how easy the repair process can be.

Directly to the service portal: https://serviceportal.ilgenfritz.biz/login