Packaging instructions for electronic components

Careful packaging is crucial to ensure that your device arrives safely and to avoid additional work (e.g., cracked screens, broken casings).

Please follow the steps below.

To reduce repair time, remove any coarse dirt before shipping and empty all compartments, such as those in control consoles and terminals.

Make sure that the box in which the component is shipped is large enough to accommodate sufficient filling material.
The component must not touch the inside walls of the box.

In a box that is too large with too little filling material, the part can move around and suffer additional damage.

Wrap the device generously in bubble wrap and fill any empty spaces in the package with additional filling material to prevent the item from shifting. For heavy items, we recommend using additional packaging material and an extra sturdy box.

Special features:

• For circuit boards: If you are sending us loose circuit boards, please use antistatic packaging to prevent electrostatic discharge to the sensitive electronics.
• For combination instruments: Protect the screen and protruding pins in particular with an extra layer of bubble wrap.
• For control terminals: Secure bulky control terminals, such as the Claas Cebis, particularly well in the box to prevent the corners and edges from breaking off.

Finally, place the completed repair form in the package and close the box with strong packing tape, both at the top and bottom.

Reinforce the edges and joints to prevent tearing.

If necessary, attach a warning label for “fragile goods” to very sensitive parts.

Label the package clearly with the delivery address:

Ilgenfritz Mechatronics GmbH
Marktplatz 4
97234 Fuchsstadt (Reichenberg)
Germany

Take the package to a shipping service provider of your choice and keep the tracking number.

Or have the package picked up free of charge. To request a pickup, log in to the service portal to fill out the pickup form for your repair order.

Do you have any questions about shipping or transport insurance? Please contact our customer service or read our FAQ.