Personal advice and support

Do you have any questions or have you encountered any problems? Then you can reach our friendly service staff by telephone and on site during business hours from Monday to Friday from 8 a.m. to 12 noon and 1 p.m. to 4 p.m.

For general inquiries
by telephone +49 (0) 9333 9041300 
by e-mail: [email protected]

For repair enquiries
by telephone +49 (0) 9333 9041300 
WhatsApp: +49 162 3753085
by e-mail: [email protected]

Support in the service portal

Use our service portal to communicate with the technicians who repair your defective electronics.
You can log in here free of charge with your Ilgenfritz access data: https://serviceportal.ilgenfritz.biz/login

Your advantages:

• All repair orders at a glance
• 100% repair tracking
• Upload and update documents
• Order collection